IT management that works
before your team notices a problem.

A managed IT plan from Edge Secure includes 24/7 monitoring of servers, endpoints, and network devices; remote and on-site support; patch and update management; Microsoft 365 administration; employee onboarding and offboarding; backup configuration and review; vendor coordination; IT documentation; and regular technology reviews. The specific scope is agreed during the assessment and reflected in your service agreement.

Under applicable managed service agreements, Edge Secure commits to contacting you within 30 minutes of a priority issue being reported or detected. Resolution time depends on the nature of the issue — many common problems are resolved remotely within the same contact. More complex issues involving hardware, third-party vendors, or extensive configuration work may take longer. The commitment is to contact and begin active work promptly, not to resolve every possible issue within 30 minutes regardless of scope.

Where appropriate, yes. Edge Secure evaluates existing hardware and works with systems that are functional, supportable, and reasonably secure. Hardware that is end-of-life, no longer receiving security updates, or creating operational risk will be documented with a recommendation. If upgrades are warranted, we provide clear explanations, cost estimates, and procurement support — you are never pressured to replace hardware unnecessarily.

Yes. Microsoft 365 administration is included in managed IT plans. This covers user account creation and deactivation, license assignment and optimization, Exchange mailbox administration, SharePoint and OneDrive configuration, Teams policy management, and Microsoft 365 security settings. We also work with Microsoft's support channels on your behalf for issues that require escalation.

Employee onboarding and offboarding are part of the managed IT plan. For new hires, we set up accounts, device access, software licenses, email, and any system access relevant to their role on a defined schedule. For departing employees, we deactivate accounts, preserve data according to your retention policies, and revoke access on their last day — preventing the data and access risks that often follow unmanaged offboarding.

Patch management is handled on a risk-prioritized schedule. Critical security patches are applied promptly; lower-priority updates follow a tested rollout process. We log all patch activity, which supports compliance requirements and provides an audit trail. You do not need to track or manage updates — that is part of the service.

Yes. Edge Secure offers project-based engagements for specific technology work — server upgrades, network redesigns, Microsoft 365 migrations, and similar projects — without requiring a full managed service commitment. If a managed plan makes sense after the project is complete, we can discuss it at that point.

Edge Secure is based in Beaumont, California. Remote support is available to any business. On-site support is available throughout the Inland Empire, including Beaumont, Banning, Riverside, Redlands, San Bernardino, Ontario, Rancho Cucamonga, and surrounding areas in Riverside and San Bernardino counties. Out-of-area on-site work can be arranged for specific projects.