The infrastructure your business
runs on, managed proactively.

Managed IT services typically refer to end-user support — help desk, device management, user account administration, and day-to-day support tickets. Infrastructure management refers to the underlying systems that those end users depend on — the network, servers, Microsoft 365 tenant, cloud platforms, and hardware. In practice, Edge Secure manages both as part of a unified managed IT engagement. For businesses that handle their own help desk internally, infrastructure management can be delivered as a standalone service focused on the systems layer rather than end-user support.

A project is a defined scope of work with a start and end date — deploying new Wi-Fi, migrating a server to the cloud, setting up a new office location. Ongoing managed infrastructure is a continuous service — monitoring, maintaining, updating, and supporting the systems that run your business day after day. Most infrastructure engagements begin with a project (an assessment or a specific deployment) and then transition to ongoing managed service once the environment is stabilized and documented.

Yes. Co-managed IT is a common arrangement where Edge Secure manages specific infrastructure domains — firewall and network, server administration, Microsoft 365 tenant — while your internal person handles end-user support, workstations, and day-to-day tickets. This lets your internal staff focus on user-facing support while infrastructure is managed by specialists. Roles and responsibilities are clearly defined in writing at the start of the engagement.

Yes. Firewall management — rule review, configuration changes, firmware updates, and alerting — is a standard component of network infrastructure management. Firewall rules are reviewed periodically and updated when network changes occur. Firewall logs are integrated with security monitoring where cybersecurity services are also engaged.

Microsoft 365 administration includes tenant-level configuration, user and license management, Exchange Online mailbox administration, SharePoint and OneDrive settings, group policy and conditional access, and coordination with Microsoft support when issues escalate. It does not include end-user training or support for individual application usage beyond configuration — those are part of managed IT help desk services.

Edge Secure maintains an inventory of your hardware with purchase dates, warranty status, and end-of-life projections. When hardware is approaching end-of-life — typically 5–7 years for servers, 3–5 years for workstations — we provide advance notice and a replacement recommendation. This lets you plan hardware costs in your budget cycle rather than responding reactively to failures. Procurement coordination is included — we manage the vendor relationship and deployment process.

Yes. Multi-location infrastructure management is a common scope — particularly for businesses with multiple office locations, retail locations, or a combination of on-premises and remote employees. Network connectivity between sites (SD-WAN, site-to-site VPN), consistent firewall policies, centralized monitoring, and unified Microsoft 365 administration are all included in multi-site engagements.

Infrastructure management includes security-relevant configurations: firewall rule reviews, VLAN segmentation, wireless guest isolation, access control changes, and network device patching. For businesses that also engage cybersecurity (MSSP) services through Edge Secure, infrastructure and security monitoring are integrated — firewall logs feed into SIEM, network changes are reviewed for security impact, and vulnerability scanning is conducted against infrastructure assets.